Last updated: October 11, 2025
We want you to love every piece. If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery.
To be eligible for a return, your item must:
The following items cannot be returned:
To start a return, contact us at info@raquelroche.com with your order number and reason for return. We will provide return instructions and a return authorization number.
Do not ship items back without receiving a return authorization — unauthorized returns may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged or was the wrong item. We strongly recommend using an insured shipping method for returns, as we are not responsible for items lost or damaged in transit.
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.
Please allow 3–10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
We are happy to help you exchange an item for a different size or style. Contact us at info@raquelroche.com to arrange an exchange.
If you receive a damaged or defective item, please contact us immediately at info@raquelroche.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Questions about returns or refunds? Contact us at info@raquelroche.com or 212-381-1772.