Frequently Asked Questions

Standard USPS 1st Class takes 3–5 business days. Priority Mail takes 1–3 business days. UPS 2nd Day and Overnight are also available. All orders ship fully insured.

We offer fully insured flat-rate shipping on every order. See our Shipping Policy for rates starting at $8 for domestic orders.

Yes, we accept returns within 30 days of delivery. Items must be in original, unworn condition with all original packaging. Custom or personalized pieces cannot be returned.

Once your order ships, you will receive a confirmation email with your tracking number. You can also log into your account on raquelroche.com to view tracking information.

We use solid 10K, 14K, and 18K gold (yellow, white, and rose), sterling silver, and conflict-free diamonds. All gold pieces are solid gold — never gold-plated or gold-filled.

Absolutely. Every gold piece in our collection is crafted in solid 10K, 14K, or 18K gold. We never use gold-plated, gold-filled, or gold-tone metals.

Yes! We welcome custom orders. Please contact us at info@raquelroche.com to discuss your design, timeline, and pricing.

Store pieces in a cool, dry place away from direct sunlight. Avoid contact with chemicals, perfume, and moisture. Polish with a soft, lint-free cloth. For deep cleaning, use warm water and a mild soap.

Our diamonds are sourced from reputable suppliers and are conflict-free. Many pieces feature GIA or EGL certified stones. Certification details are available in individual product descriptions.

We accept all major credit cards and PayPal. Financing options may be available through PayPal Credit at checkout.

Our showroom is at 200 Spectrum Drive, Irvine, CA 92618. Call us at 212-381-1772 or email info@raquelroche.com to schedule a visit.

Most rings are available in standard US sizes. If you need a specific size, please note it at checkout or contact us. We offer resizing services — contact us for details.